HWIT Access — Help Guide
Everything you need to know about using the HWIT Access customer portal.
Overview
The HWIT Access Customer Portal is a centralized hub where property owners can view past inspection reports and when future inspections are planned, post when they will be in residence, and communicate about their properties — all from one secure mobile app.
Home Page
The app home screen provides button navigation to different information categories. The hamburger menu (top corner) gives access to:
- • Notifications
- • Dark mode toggle
- • Localization settings
- • Logout
Customer Information
This section contains:
- • Your account details
- • Service provider contact information
- • Important service dates
- • Additional property photos and notes
- • Company documents shared by your provider
Property Information
A customizable section where your home watch provider stores property-specific details. You can view and, in some cases, update this information in real time. This may include access instructions, utility information, emergency contacts, and other property notes.
Reports and Schedule
This section displays all previous inspection visits along with their associated reports, as well as upcoming scheduled visits for your property. You'll always know when your last visit occurred and when the next one is planned.
In Residence
Use this section to notify your home watch provider of the dates you will be in residence at your property. You can also use it to request additional services or special attention before your arrival. Keeping this up to date helps your provider manage your property schedule appropriately.
Need More Help?
For technical issues with the HWIT Access app, contact your home watch service provider first. For app-specific technical support, reach out to Home Watch IT directly.