Home Watch IT Access — Terms of Use

These Terms explain the use of Home Watch IT Access, including its mobile app and any corresponding web portal (“Access”), by homeowners and other authorized users. Access is provided by Home Watch IT, LLC (“HWIT,” “we,” or “us”), a Texas limited liability company. Please read these Terms before using Access and contact us if you have questions.

1. Access and your home watch provider

Access allows you to view information and communicate with the home watch or property care company that has authorized your access (“your Provider”). The information and features available depend on your Provider’s services, settings and permissions. You may only access properties and information that you are authorized to view.

HWIT supplies the software. Your Provider is a separate business responsible for its property visits, services, reports, schedules, invoices and communications. Your agreement with your Provider governs those services. These Terms govern your use of Access and do not replace or change that agreement.

2. No HWIT subscription charge to you

HWIT does not charge homeowners or other authorized end users a subscription fee to use Access. Access is made available through your Provider’s HWIT subscription and authorization. You remain responsible for any amounts payable to your Provider under your separate agreement and for your own device and internet charges.

3. Account security and acceptable use

Keep your login credentials secure, provide accurate account information, and tell your Provider or HWIT promptly if you suspect unauthorized access. Do not share your account with an unauthorized person, impersonate someone else, attempt to access another person’s information, interfere with the service, or upload unlawful, harmful or malicious content. Use Access only for lawful purposes related to your authorized properties and services.

HWIT grants you a limited, non-exclusive, non-transferable right to use Access for these purposes while your access remains authorized. HWIT and its licensors retain ownership of the software. These Terms do not transfer ownership of your content or give HWIT a right to sell it.

4. Reports, messages and emergencies

Reports and other property information reflect what your Provider submits or makes available. Contact your Provider about the accuracy of a report, an upcoming visit, a property issue, an invoice or a service request. HWIT does not independently inspect your property or verify your Provider’s work.

Access is not an alarm system, continuous property monitoring service or emergency response service. Messages, requests and notifications may not be delivered or read immediately. For an emergency, contact the appropriate emergency services; for an urgent property matter, contact your Provider directly using the arrangements you have agreed with them.

5. Your content and personal data

When you submit messages, photographs, files or other content, you authorize HWIT to process that content as necessary to operate Access, deliver it to the intended authorized recipients, and support and secure the service. Only submit content you have the right to share. Information you submit may be available to your Provider and other users authorized for the relevant property, according to the service’s permissions.

Your Provider generally controls the personal data it holds about you and your property, and HWIT processes that data on its behalf. HWIT is responsible for personal data it controls for its own purposes as described in our Privacy Policy. Contact your Provider about property records and related privacy requests, or contact HWIT if you need assistance identifying the right contact. Nothing in these Terms limits your rights under applicable data protection law.

6. Availability, updates and ending access

We use reasonable care and skill in providing Access. Availability can be affected by maintenance, updates, network problems and other service interruptions. Features may change as the software develops, subject to any rights you have under applicable law. Keep your app and device software reasonably up to date.

You may stop using Access at any time. Your access may end if your Provider withdraws authorization or its HWIT subscription ends. We may restrict or suspend access where reasonably necessary to address misuse, a security risk or a legal obligation. Where reasonably practicable, we will explain the reason and allow an opportunity to resolve the issue. Contact your Provider before access ends if you need copies of reports or other property records. Ending access does not remove any applicable privacy or data protection rights.

7. Responsibility and your legal rights

HWIT is responsible for providing its software with reasonable care and skill and for meeting its obligations under applicable law. Your Provider remains responsible for the property services it supplies. Access does not guarantee that a property will be free from damage, defects or other problems.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited. These Terms do not exclude or restrict mandatory consumer rights, statutory remedies, or rights under applicable privacy and data protection law.

8. Changes to these Terms

We may update these Terms to reflect changes to Access or legal requirements. Each version will show its publication and effective dates. We will provide reasonable advance notice of material changes through Access or another appropriate channel, except where a more immediate change is needed for legal or security reasons. Changes do not apply retroactively or remove rights you already have. Where applicable law requires consent to a change, we will obtain it.

9. Questions, complaints and applicable law

Contact your Provider about its property services, reports and billing. Contact HWIT about Access software or these Terms using the details below. We will work with you in good faith to resolve questions or complaints.

These Terms are governed by Texas law, except that you retain any mandatory protections provided by the law of your country of habitual residence. Nothing in these Terms requires a consumer to arbitrate a dispute or prevents you from bringing a claim in a court available to you under applicable consumer law.