For many years, Home Watch IT offered two primary platforms: Fundamentals and the Pro Package.
The Pro Package served thousands of inspections, invoices, reports, and customer interactions across home watch businesses of all sizes. It was a name that worked well when the distinction between our products was relatively simple.
Over the past few years, however, both platforms have evolved significantly.
As a result, we recently renamed the Pro Package to Home Watch IT for Method:CRM.
The change is not about functionality. Existing customers do not need to do anything, and support, development, integrations, and workflows remain unchanged.
The change is about clarity.
Two Platforms, Two Different Approaches
When the Pro Package was first introduced, it was easy to think of the products as "basic" and "advanced."
Today, that description no longer fits.
HWIT Fundamentals has grown into a powerful platform that includes built-in reporting, AI-assisted report completion, Advanced Scheduling, Subscription Billing, built-in invoicing, Google Maps-powered routing, support for multiple languages, and integrations with numerous accounting and reporting systems.
At the same time, HWIT for Method:CRM continues to provide capabilities that are important to businesses looking for a full CRM platform tightly integrated with their home watch operations.
These capabilities include:
- Full CRM functionality
- Estimates and proposals
- RBO management and processing
- Advanced workflows
- Extensive customization options
- Additional business management capabilities available through the Method platform
Rather than one platform being "better" than the other, they are designed for different business needs.
Why the New Name?
The new name makes the relationship clearer.
HWIT for Method:CRM is built on the Method:CRM platform and provides home watch-specific functionality tightly integrated with the broader CRM capabilities that Method:CRM offers.
The previous name did not communicate that connection particularly well.
The new name does.
Choosing the Right Platform
Today, Home Watch IT offers two platforms:
HWIT Fundamentals
Designed for businesses looking for a streamlined all-in-one solution with built-in reporting, invoicing, scheduling, automation, AI-assisted capabilities, and support for multiple languages.
HWIT for Method:CRM
Designed for businesses that want the flexibility and power of a full CRM platform combined with home watch-specific functionality.
Both platforms continue to evolve. Both continue to receive active development. Both remain strategic products.
The right choice depends less on company size and more on how you want to operate your business.
Looking Ahead
The home watch industry continues to evolve, and software must evolve with it.
Our goal remains the same as it has always been: provide home watch businesses with the tools they need while giving them the flexibility to choose the platform that best fits their operations.
Because in our view, choices are good.